Refunds & shipping policy
Blavia Skincare creates its products with much care and passion. If you are not 100% satisfied, have changed your mind about the product(s) you have ordered, and decide you no longer wish to use them, you can return the product(s) to us for a refund or exchange under the following conditions:
- Product(s) should be unopened and in sellable condition
- Product(s) must be sent back within 30 days of purchase
- All returns and exchanges must include original receipt
Failure to meet with these conditions will result in an exchange or refund being denied.
ALL RETURN PRODUCTS MUST INCLUDE A "RMA" NUMBER. PLEASE CONTACT US AT INFO@BLAVIASKINCARE.COM TO PROVIDE YOU WITH THE NUMBER AND RETURN ADDRESS.
Refunds will be processed EXCLUSIVELY to the original credit or debit card or Paypal account used for the purchase; there are no cash refunds. Refunds will be processed as soon as possible upon receipt of the returned products. Refunds or exchanges are only applicable for purchases made directly on www.blaviaskincare.com. The total value of the refund will equal the payment made for the goods purchased, excluding shipping, freight and any other relevant fees, including customs or import fees, if any. Except for damaged or incorrect products received, you will be responsible for return shipping costs.
Exchanges are not eligible for any past or ongoing promotions. Free gifts or promotional items with retail value are not available for refund or exchanges. For returns on orderS purchased at retail outlets, please consult with the retailer where you purchased the product for their return and exchange policy. We are unable to accept returns or exchanges of product unless it was purchased through www.blaviaskincare.com.
If you have received an order from Blavia Skincare and it is incorrect, please email us at firstname.lastname@example.org and include your Blavia Skincare order number, so that we can arrange to have the correct product(s) sent to you and the incorrect product(s) returned to Blavia Skincare.
Return Ship-To Addresses
If you received your order placed via www.blaviaskincare, and wish to return it to us in accordance with the conditions listed above, please contact: email@example.com, we would need to provide you with a RMA number that MUST be included in shipping label.
Cancellations and Changes to Online Orders
Blavia Skincare will endeavor to arrange the dispatch of your order as soon as we receive it. If you wish to cancel or make changes it, please email us at firstname.lastname@example.org as soon as possible, including your Blavia Skincare order number. If your order is already under “processing” status, unfortunately, it cannot be changed or cancelled. Once you receive the product(s), if you still wish to change it, you would have to return it following the “return” conditions.
Please note that all claims will be honored at the discretion of Blavia Skincare and Blavia Skincare reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.
US Shipping Territory
We ship to all 50 US States, the District of Columbia, and Puerto Rico. We do not ship to any other US territories.
When shipping is handle by "Passport", the goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Blavia Skincare Corp. to import the goods on his behalf. Further, the consignee/buyer agrees that Blavia Skincare Corp. may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes and duties in addition with the purchase price of the goods.
When selected shipping is "standard", the buyer is responsible for importing the goods and paying the taxes and duties in addition with the purchase price of the goods.
Standard domestic shipping within The United States: Most standard ground shipping orders arrive within 3 to 8 business days. Weekends and holidays are excluded from processing and shipping times. However, further destinations like Hawaii can take up a few extra business days.
Standard International shipping: Most standard ground shipping orders arrive within 15 to 21 business days. Weekends and holidays are excluded from processing and shipping times. However, further destinations can take up a few extra business days.
Expedite domestic shipping within The United States: Most standard ground shipping orders arrive within 2 to 5 business days. Weekends and holidays are excluded from processing and shipping times. However, further destinations like Hawaii can take up a few extra business days.
Overnight domestic shipping within The United States: Most standard ground shipping orders arrive in 1 business day, at the end of the day. Weekends and holidays are excluded from processing and shipping times. However, further destinations, like Hawaii can take up a few extra business days.
Blavia Skincare will not be liable for any additional charges.
We currently ship with DHL, Fedex, and UPS. We select the most convenient method depending on your order.
Tracking your order online
Once your order has processed, you can track its status in My Account under "Order History" by clicking “Track Order”. Additionally, you will receive an email (to the email address provided at the time of purchase) with tracking information once your order has been picked up and scanned by the shipping courier.
Occasionally, we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date.
Liability of Blavia Skincare
Please check all your order details carefully before processing your order. Blavia Skincare will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.
Business Days & Holidays
Packages do not ship from our fulfillment center on the following holidays:
- December 29th – January 2nd
- Memorial Day
- 4th of July
- Labor Day
- Friday after Thanksgiving
- Christmas Eve
- Christmas Day
Blavia Skincare reserves the right to modify its return, refund and exchange policy at any time, without notice.
Updated: September 19th, 2019